Privacy Policy
Last Updated: 1/1/2026
This privacy policy (“Privacy Policy”) describes the types of personal information that Troveo AI, Inc. (“Troveo,” “we,” “our,” and/or “us”) collects, uses, discloses, and processes from individuals (“you” or “your”) who use our website (including https://troveo.ai) and our services that link to this Privacy Policy (collectively, our “Services”).
As used in this Privacy Policy, “personal information” means any information relating to an identified or identifiable individual and includes any information that constitutes "personally identifiable information," “personal data,” or "personal information" under applicable privacy or data protection laws or regulations.
Personal information We Collect
We may collect a variety of personal information from or about you or your devices from various sources, as described below. Where applicable, we indicate whether and why you must provide us with your personal information, as well as the consequences of failing to do so. If you do not provide your personal information when requested, you may not be able to use the full extent of our Services if that personal information is necessary to provide you with Services or if we are legally required to collect it.
A. Personal information You Provide to Us When You Use Our Services
Registration and Account Information. When you register for an account, we ask you for your personal information, including your name and email address, and any information you choose to provide.
Communications. If you contact us directly, we may receive personal information about you, such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may use embedded pixels or other technologies to track information about your receipt and interaction with our emails, such as whether and when you open them, whether you access any links included in our emails, how long you read our emails, whether you forward our emails and to whom, your Location Information (described below), and your Device Information (described below), to learn how to deliver a better customer experience and improve our Services.
Newsletter. When you subscribe to our newsletter, we may receive your name and email address.
Contact Forms. If you complete our contact form, we may collect information such as your name, company name, email address, and any information you choose to provide.
Careers. If you decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience.
Payment Information. If you make a payment on our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
B. Personal information We Collect When You Use Our Services
Location Information. We may collect and infer your general location information, including, for example, by collecting and using your internet protocol (IP) address.
Device Information. We may receive information about your device and software you use to access our Services, including IP address, device type, device identifiers, web browser type and version, and operating system version.
Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view and the dates and times of your visits.
Information from Cookies and Similar Technologies. We and our third-party partners may collect information using cookies, which are small files of letters and numbers that we store on your browser or the hard drive of your computer. They contain information that is transferred to your computer’s hard drive. We and our third-party partners may also use pixel tags and web beacons on the Services. These are tiny graphic images placed on web pages or in our emails that allow us to determine whether you have performed a specific action. We use cookies, beacons, invisible tags, and similar technologies (collectively “Cookies”) to collect information about your browsing activities and to distinguish you from other users of the Services. This aids your experience when you use the Services and allows us to improve the functionality of the Services. Cookies can be used for functionality management, enabling us to make your visit more efficient by, for example, remembering passwords and log-in details. Below is an overview of the types of Cookies we and third parties may use to collect information.
Strictly Necessary Cookies. Some Cookies are strictly necessary to make the Services available to you. We cannot provide you with the Services without this type of Cookie.
Functional Cookies. Functional Cookies are used to recognize you when you return to the Services. This enables us to adapt our content for you and remember your preferences.
• Advertising and Analytics Cookies. Advertising and Analytics cookies are used to understand how you use our Services, understand your preferences, and present advertisements that may interest you. We use the following advertising and analytics cookies:
_ga This cookie records a particular ID used to come up with data about website usage by the user. Retention: 5 years
_ga_# This cookie is used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions. Retention: 5 years
Please review your web browser’s “Help” file to learn how you may modify your Cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential. You can find more information about your rights and choices, and how to block the use of certain Cookies in the section Your Choices below.
How We Use the Personal information We Collect
We use the personal information we collect:
To provide, maintain, improve, debug, and enhance our Services and to manage your account;
To personalize your experience on our Services;
To understand and analyze how you use our Services and develop new services, features, and functionality;
To communicate with you, provide you with relevant updates and other information, provide information that you request, respond to comments and questions, and otherwise provide customer support;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
To send you emails;
To process your job application;
To facilitate transactions and payments;
To generate anonymized or aggregated data that we may use for any lawful purposes;
To find and prevent fraud and abuse, resolve disputes, or respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our contracts or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
Legal Bases for Processing European Personal Information
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), we only process your personal information when we have a valid “legal basis,” including as set forth below.
Consent. We may process your personal information where you have consented to certain processing of your personal information. For example, we may process your personal information to send you marketing communications where you have consented to such use.
Contractual Necessity. We may process your personal information where required to provide you with our Services. For example, we may need to process your personal information to respond to your inquiries or requests.
Compliance with a Legal Obligation. We may process your personal information where we have a legal obligation to do so. For example, we may process your personal information to comply with tax, labor and accounting obligations.
Legitimate Interests. We may process your personal information where we or a third party have a legitimate interest in processing your personal information. Specifically, we have a legitimate interest in using your personal information to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your personal information when these interests are not overridden by your rights and interests.
How We Disclose the Personal information We Collect
Partners and Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may disclose any information we receive to our vendors and service providers in connection with our Services.
Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect personal information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to:
Comply with law enforcement requests and legal process, such as a court order or subpoena;
Respond to your requests;
Protect your, our, or others’ rights, property, or safety;
Protect against legal liability; or
Investigate fraud or other unlawful activity.
For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers. We may transfer your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
Consent. We may also disclose your information with your permission.
Your Choices
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to “Do Not Track” signals, and we do not respond to such signals.
Your European Privacy Rights. If you are located in the EEA or the UK, you have additional rights described below.
You may request access to the personal information we maintain about you, update, and correct inaccuracies in your personal information, restrict or object to the processing of your personal information, have your personal information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your personal information to another company. In addition, you have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
You may withdraw any consent you previously provided to us regarding the processing of your personal information at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.
You may exercise these rights by contacting us using the contact details at the end of this Privacy Policy. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain personal information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
If you choose not to provide us with personal information we collect, some features of the Services may not work as intended.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any data you disclose to these third parties. We encourage you to read their privacy policies before providing any data to them.
Retention
We retain personal information about you for as long as reasonably necessary to provide you with our Services or otherwise in support of our business or commercial purposes. When you request that we do so, we take measures to delete your personal information or keep it in a form that does not permit identifying you when this personal information is no longer reasonably necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When we process personal information for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrollment with our services, the impact on the services we provide to you if we delete some personal information from or about you, and mandatory retention periods provided by law and the statute of limitations.
Security
We make reasonable efforts to protect your data by using security measures designed to safeguard the data we maintain. However, because no electronic transmission or storage of data can be entirely secure, we can make no guarantees as to the security or privacy of your data.
Children’s Privacy
We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at privacy@troveo.ai.
International Visitors
Our Services are hosted in the United States (“U.S.”). If you choose to use our Services from the EEA, the UK or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may transfer personal information from the EEA or the UK to the U.S. and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any data, including personal information, on or to our Services, you consent to such transfer, storage, and processing. For more information about the tools that we use to transfer personal information, or to obtain a copy of the contractual safeguards we use for such transfers (if applicable), you can contact us as described below.
Update Your Information
You can update your account and profile information or close your account through your profile settings.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.
Contact Information
Troveo is the data controller responsible for the processing of your personal information. If you have any questions, comments, or concerns about our processing activities, please email us at privacy@troveo.ai. or write to us at:
Troveo AI, Inc.
5000 Plaza on the Lake
Suite 100
Austin, TX 78746
United States